Frequently Asked Questions

How do I place an order?

Please contact us directly for all orders/inquiries:

e. info@stillmade.com
t. (347) 627-5662

Can I place a custom order?

Every piece we sell is built to order in our New York production facility. Because we don’t carry inventory, we do offer a limited amount of customization within our line of furniture. Email us with any questions regarding the extent of customization and we’ll get back to with a response within 1-3 business days. Custom finish samples are provided after an order is placed and will take 5-10 business days to procure. Custom orders are subject to a 15%-30% fee, depending on the extent of customization.

How do I clean my furniture?

Clean your wooden furniture with a damp cloth followed by a dry cloth making sure to remove all moisture. Every six to twelve months, or when the wood looks dry, apply a mineral oil such as Old English lemon oil. Do not use any polishes or cleaners with solvents or abrasives as this will compromise the finish quality and beauty. Always use a trivet for hot items and coasters for all drinks. To clean stone, follow the same procedures and rules as with wood. Reseal every 6 months to properly protect and maintain a beautiful finish.

How do I request samples?

Just ask. We carry samples of our standard finishes and will send them out with a pre-paid envelope so you can mail them back to us when your finished. We also offer a full sample kit which you can purchase for $200.

What is Stillmade's lead time?

Our lead times vary depending on product and workflow, but are between 6 - 12 weeks. Lead times begin with receipt of a deposit.

What is your return policy?

Because each piece is made-to-order, we can not accept returns. Once a deposit is paid it is not refundable. If a finished piece arrives defective, damaged, or not as advertised, we will fix or replace the piece for no charge to the customer.

What forms of payment do you accept?

We accept check, credit card, and every so often we’ve been known to barter.

Shipping

For furniture deliveries within the tri state area (New York, New Jersey, Connecticut), We offer an in-house packing and delivery service. Outside of the tri state area, we work with several trusted white-glove shipping providers that can ship world-wide. Also, we are also happy to work with your preferred shipper to have the piece unwrapped and ready to be picked up at our Brooklyn production facility. If we ship the piece ourselves or with one of our trusted shipping partners, all orders will be insured at full cost.

If installation is required on your order, we will provide detailed instructions on how to do so. Some professional equipment will be needed and we recommend having a local professional complete the installation process.

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